Introduction
Chennai Sarathy Services ("Company", "we", "our") operates a cab booking mobile application and website to help users book rides quickly and securely. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have.
1. Information We Collect
We collect information that helps us provide, maintain, and improve our services. The categories below describe the types of information we may collect.
- Personal Information: Name, phone number, email address, profile photo (if you upload one), and any information you provide when contacting support.
- Device & Usage Information: Device type, operating system, app version, IP address, and analytics data about how you use the app.
- Location Information: Real-time GPS location (required to match you with nearby drivers and show estimated times). You can control location permissions from your device settings—note that disabling location may affect functionality.
- Payment & Transaction Information: Payment card details or other payment method data processed by secure third-party payment gateways. We do not store full card details on our servers except where required and permitted by law and your payment provider.
- Communications: Messages, feedback, and support requests you send to us.
2. How We Use Your Information
- To provide, operate, and maintain the cab booking service (matching riders and drivers, fare calculation, trip routing).
- To process payments and prevent fraud.
- To communicate booking confirmations, receipts, trip updates, and support responses.
- To enhance safety — for example, sharing ride details with emergency services if required by law.
- To analyze usage and improve our app, features, and user experience.
- To send promotional messages where you have opted in; you can opt out anytime.
3. Sharing & Disclosure
We do not sell or rent your personal information. We may share your information in the following limited circumstances:
- With Drivers: To provide ride details (pickup/drop-off location, contact number) necessary for the driver to complete a trip.
- With Service Providers: Third-party vendors such as payment processors, analytics providers, and cloud hosting providers who perform services on our behalf and are contractually obligated to protect your data.
- For Legal Reasons: If required by law, court order, or to respond to legal process; or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, user data may be transferred consistent with any existing privacy commitments.
4. Data Retention & Security
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
We implement reasonable technical, administrative, and organizational safeguards to protect your information. However, no internet transmission or electronic storage is completely secure—please exercise caution when sharing information online.
5. Your Rights & Choices
- Access & Correction: You can request access to or correction of personal data we hold about you by contacting us.
- Deletion: You may request deletion of your account and personal information subject to legal exceptions (for example, data we must keep for tax or safety reasons).
- Location Tracking: You can disable location permissions in your device settings, but this may reduce the app's functionality.
- Marketing Opt-Out: If you’ve opted in to marketing messages, you can opt out via the message unsubscribe option or by contacting us.
6. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn that we collected personal data from a minor without verification of parental consent, we will take steps to delete it.
7. Third-Party Links & Services
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those services directly.
8. International Transfers
If we transfer your data outside India (for example, to cloud providers or analytics services), we will ensure appropriate safeguards are in place as required by applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice by updating the "Effective Date" at the top of this page and, where appropriate, through in-app notifications or email.